Privacy policy

Information we collect

• Personal data: your name, email address, phone number, date of birth and any other details you provide when registering or interacting with our services.
• Payment information: payment details such as card information, bank account details and transaction history.
• Usage data: information about how you use our website, including IP address, browser type, device type and usage patterns.
• Cookies and tracking: we use cookies to track preferences and improve the website experience, as described in our cookie policy.

How we use your information

• To create and manage your account
• To process transactions and manage payments
• To provide customer support and address enquiries
• To send marketing communications if you opt in
• To improve our website and services based on user feedback

How we protect your information

We take the security of your personal data seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, disclosure or destruction.

Sharing your information

We do not sell, trade or rent your personal information to third parties. We may share information with service providers that help us process payments, manage our website or provide other services, and with authorities where we are required to comply with legal obligations.

Legal grounds for processing your data

We only process personal data when a valid legal basis applies. Depending on the situation, that basis can be your consent, the necessity of processing to perform a contract with you, a legal obligation we must comply with, or a legitimate interest we pursue, such as securing our website or preventing fraud. Where we rely on consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

How long we keep your data

We do not keep personal data for longer than necessary for the purpose it was collected for. In practice this means account information is kept for as long as you hold an active account with us, and certain records may be retained for a further period after an account is closed where this is needed to meet a legal retention obligation, resolve a dispute, or investigate suspected fraud. Data that is no longer needed for these purposes is deleted or anonymised in an appropriate way.

Your rights

Depending on the law that applies to you, you may hold a number of rights in relation to your personal data. The list below sets out the rights that individuals commonly have under general data protection principles.

• Right of access: you can ask which personal data we hold and process about you.
• Right to rectification: you can ask us to correct data that is inaccurate or incomplete.
• Right to erasure: in certain circumstances you can ask us to delete your personal data.
• Right to restriction of processing: you can ask us to temporarily limit how we process your data.
• Right to data portability: in certain circumstances you can ask to receive your data in a structured, commonly used format.
• Right to object: you can object to certain types of processing, for example direct marketing.
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us using the details provided in this policy. We may ask you to confirm your identity before acting on a request, so that we do not disclose or alter data at the request of someone who is not entitled to make that request.

How we secure your data

We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These measures include encrypting data in transit, limiting access to systems that hold personal data to those who need it to perform their role, and reviewing our security measures on a regular basis. No method of transmission over the internet or electronic storage can be guaranteed to be completely secure, so while we work to protect your information, we cannot promise absolute security.

Data belonging to minors

Our services are not intended for anyone who has not reached the legal minimum age for gambling in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from someone under the applicable minimum age, we take appropriate steps to delete that information.

International transfers of data

In some cases, personal data may be processed or stored in a country other than the one you are located in. When this happens, we aim to put in place appropriate safeguards so that your data continues to benefit from a comparable level of protection to that available in your own country.

Automated decision making

Some of our processes, such as initial fraud checks or basic customer support routing, may involve automated elements. Where a decision with a significant effect on you would be based solely on automated processing, you have the right to request human review of that decision, to express your point of view and to contest the outcome.

Marketing communications

If you have agreed to receive marketing communications from us, you can withdraw that consent at any time. Every marketing message we send includes a straightforward way to unsubscribe, and you can also manage your communication preferences directly through your account settings or by contacting our support team.

Third-party links

Our website may contain links to third-party websites that we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to review the privacy policy of any third-party site you visit after leaving ours.

Cookies and related technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences and understand how our services are used. Cookies are small files stored on your device that can hold information such as session identifiers or saved settings. Full detail on the categories of cookies we use, how long they are kept and how you can manage them is set out in our separate cookie policy, which forms part of our overall approach to protecting your data.

How we collect data indirectly

In addition to information you provide directly, we may receive data indirectly, for example from a payment provider confirming that a transaction has completed, or from a verification service confirming that submitted identity documents are valid. We only use data received in this way for the purposes described in this policy, such as processing payments, preventing fraud and meeting our regulatory obligations.

Data accuracy

We rely on the information you provide to keep your account accurate and to process transactions correctly. Please let us know if any of your personal details change, such as your address or contact information, so that we can update our records. Keeping your account information current also helps avoid delays if we need to verify your identity for a withdrawal.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. When we make changes, we publish the updated policy on this page, and we encourage you to review it periodically so that you remain informed about how we handle your data.

Contact us

If you have questions or concerns about this privacy policy or your data, contact us at info@nyxbets.live.